Expect Nothing But the Best from Your Wine Suppliers
Posted on Tue 19th May 2015 at 13:37
It’s time to demand more from your wine suppliers. No longer is it enough for them to deliver you good quality wines, these days the mark of a good supplier is that the ‘extras’ are now part of the package.
These extras are things such as tastings, winemaker dinners, help with marketing and advanced supply logistics, and they are ways in which suppliers are now choosing to differentiate themselves and their services from the crowd. With so much on offer, it is definitely a buyer’s market and you should review your currently suppliers to ensure you’re getting the maximum benefit. One key differentiator is quality of service, and in particular how reliable deliveries are. When you need to be up front talking to customers and selling them on the unique qualities of your wines, the last thing you need is to be worrying about how late your delivery is. Of course all these extras really boil down to one thing – customer service. If your supplier is committed to excellent customer service then they will always go the extra mile, and work with you in creative ways to ensure that your business always gets what it needs. At Signature Wines we subscribe to the customer service code that exists across the whole Signature Group. Instigated by our CEO Dee, the code commits us to providing the highest quality of customer service possible, and to treating all our clients like VIPs no matter who or where they are. This means we share our expertise with clients in a myriad of ways via email, phone, social media or by providing detailed tasting notes. If you’d like to find out more about the types of service we offer, please contact us at your convenience.